Privacy Notice for Website Visits and Cleanup Calls

Broken Arrow Biohazard Cleanup connects callers with a local cleanup professional in our network around Broken Arrow, Tulsa and Owasso. The service uses a website and a phone number to make that connection. This notice describes information collected through visits and calls, who receives it and where to send a privacy request.

Every Call Is Recorded

Every call to the Broken Arrow Biohazard Cleanup number is recorded from connection to the end of the conversation. Continuing the conversation after connection means you consent to that recording. End the call if you do not agree to the recording.

Information Collected During Calls

Call information includes your phone number, details about the call, its recording and the information you say aloud. The conversation may include the town, the rooms involved and the surfaces you already know about. What you choose to say becomes part of the call information.

A friend or relative who calls for your family also contributes information through that conversation. The same recording notice applies to that call. The cleanup request can start with the details already known. Preparing a complete account of the event or gathering more information from the room is unnecessary.

Information From Website Visits

The website collects basic analytics about visits. There are no website forms, customer accounts or payments on these pages. Reading a cleanup page does not require you to create a profile or complete a request form. Calling is the way to begin a cleanup conversation.

Website analytics and the details spoken on a call are different kinds of information. The absence of website forms does not mean that a phone conversation contains no personal information. Your number and anything you share aloud are included in the call information described here.

Who Receives the Information

The cleanup professional handling your call receives the information connected with the request. The call-tracking platform also handles call information. Analytics and hosting services receive information connected with operating and measuring the website. Information is shared among those services as part of handling calls and website visits.

How Long Information Is Kept

Recordings remain for as long as the associated call records are retained. Call information is retained for the time it remains necessary. This notice does not specify a set length of time for retention. You can direct a question about retained call information to the privacy address below.

Privacy Requests and Choices

Send privacy questions and rights requests to [email protected]. Say whether the request concerns a website visit or a call and what you would like addressed. You do not need to include a detailed account of the cleanup circumstances in a privacy email.

If your state provides a right to opt out of the sale or sharing of personal information, you can request that choice through [email protected]. You can also use that address to ask about access, correction or deletion rights available under your state's privacy rules.

Information at Each Cleanup Stage

The cleanup conversation can begin if an investigation is open. Ask the agency that handled the case for a brief confirmation that cleanup may begin. The discussion can address the proposed work; after cleanup, decisions about later room use can wait. The recording and information practices described above apply whenever the call takes place in that sequence.